Returning an Item
You can return a purchase from our website to our office in Garden City, New York by mail.
Mailing your item to our Customer Care Department:
- Please refer to the “Return and Exchange Form” included with your order. If you have misplaced the Return and Exchange Form, or one was not included with your order, please click here to download a copy.
- Follow the instructions on the Return and Exchange Form.
- Enclose the Return and Exchange Form with the item(s).
- Clearly address the package label with our returns facility destination address below or attach the Return Label from the bottom of the Return and Exchange Form to the outside of the package:
1701 Bryant St., Suite 700
Denver, CO 80204
- Take the package to any post office or carrier outlet to have your package shipped to the provided address. You may wish to ensure your package for the full replacement value with your chosen carrier.
- All item(s) must be returned in new condition (unwashed and unworn), in the original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit.
- All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
- If the return item(s) are damaged during shipment, a refund may be issued in the form of a gift card.
- Keep the return tracking number from the package you are returning to insure that the package is received by our Returns Department.